Caiden SMS AI
SMS-based AI agent built on the CAIDen platform — automated text responses for appointment reminders, refill requests, and patient follow-ups. Two-way conversational SMS with full context awareness across voice and text channels.
Visit siteThe problem
Small businesses miss follow-ups because voice, SMS, and email live in different systems with no shared context. A patient who called yesterday and texted today gets a stranger both times. This kills retention and puts a manual coordination tax on staff.
What we built
AR Data extended the CAIDen platform to SMS — text conversations that share memory with the voice AI. Appointment confirmations, refill requests, insurance follow-ups, and reminders all flow through one context. Handoff to a human agent preserves the full thread history, including voice call context.
Results
- Unified SMS + voice context per patient
- Automated appointment confirmations
- Faster response to inbound texts
- Full audit trail across channels
Tech stack
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