Caiden Clinic — Frontdesk for Clinics

The problem

Medical and dental clinics lose 30% of new patient inquiries to missed calls. Front desk staff are overwhelmed with repetitive tasks — appointment booking, prescription refill requests, insurance verification — leaving less time for patient care. Hiring additional staff is expensive. Outsourcing to call centers produces inconsistent patient experiences. Clinics needed an AI solution that could handle HIPAA-compliant patient interactions, integrate with existing EHR systems, and sound like a real member of the care team.

What we built

Caiden Clinic is a healthcare-specific deployment of the CAIDEN Voice AI platform. It handles patient intake calls 24/7, schedules appointments directly in the clinic's EHR, processes prescription refill requests, and verifies insurance eligibility — all while maintaining HIPAA compliance. The system is trained on medical terminology and healthcare conversation flows. It understands when to escalate to a human and when it can resolve the request autonomously. Built on the same LiveKit, Deepgram, and ElevenLabs stack as CAIDEN, with additional HIPAA-compliant infrastructure.

Results

• 24/7 patient intake coverage — zero missed calls
• 40% reduction in front desk phone time
• HIPAA-compliant with full audit trail
• EHR-integrated with major platforms
• Deployed across medical and dental clinics

Tech stack