CAIDEN

The problem

Small businesses miss 40-60% of inbound calls. The ones they answer are often during client meetings, deep work, or after hours. Hiring a full-time receptionist costs $35-50K/year — out of reach for most. Existing IVR systems frustrate callers. The market needed a production-grade voice AI that sounds natural, understands context, and actually converts calls to revenue.

What we built

CAIDEN is built on LiveKit for real-time audio streaming, Deepgram for speech-to-text, ElevenLabs for natural text-to-speech, and a custom orchestration layer that manages the conversation state machine. The system handles call answering and qualification, question answering from a business knowledge base, lead routing to the right human, and appointment scheduling. Deployed on Fly.io for global edge distribution with sub-500ms response times.

Results

• Handles 1,000+ calls/month for active clients
• Sub-500ms response latency on voice interactions
• Deployed across real estate, healthcare, and service businesses
• Production since 2024 — zero critical incidents

Tech stack